After reading the three articles in this In Focus series, I am reminded of a famous quote attributed to Maya Angelou: “Do the best you can until you know better. Then when you know better, do better.” Most if not all nurses I have worked with in my career strive to provide safe, effective, timely, and respectful care to their patients. Furthermore, they seek opportunities to “know better” so that they can “do better” for their patients. In order to “know better,” nurses listen to and learn from patients and their families.